Tuesday, July 24, 2012
Are You Making the Most of Your Customer Feedback?
At the bottom of each email is a survey link. This allows customers to provide feedback about their visit to your location. This feedback is invaluable as it can be a tool to be informed of a negative experience or even bask in the glory of a positive review!
With this customer feedback you can:
-Post comments to your Facebook and/or Twitter pages.
-Get a performance breakdown of your employees.
-Contact customers based on their responses.
-View a chart of feedback and customer satisfaction.
To access this information, sign in to your DASHBOARD:
Click on the "Customer Satisfaction Rating" link at the top of the page.
Please contact our office with any questions.
877-256-6883 (After Hours)