Tuesday, July 24, 2012

Are You Making the Most of Your Customer Feedback?

Did you know that customers are sent a "Thank You" for visiting email after they use their rewards card at your location. This is an automatic feature that goes to valid customer emails and that have opted to receive email communications. This email can be edited by you at anytime (great opportunity to utilize a bounce back offer!).

At the bottom of each email is a survey link. This allows customers to provide feedback about their visit to your location. This feedback is invaluable as it can be a tool to be informed of a negative experience or even bask in the glory of a positive review!

With this customer feedback you can:
-Post comments to your Facebook and/or Twitter pages.
-Get a performance breakdown of your employees.
-Contact customers based on their responses.
-View a chart of feedback and customer satisfaction.

To access this information, sign in to your DASHBOARD:

Click on the "Customer Satisfaction Rating" link at the top of the page.

Please contact our office with any questions.

877-256-6883 (After Hours)