PowerCard connects merchants, customers

PowerCard connects merchants, customers

PowerCard Mobile Article in Quick Service Restaurant Magazine

PowerCard Goes Mobile

PowerCard, a loyalty card processor that assists restaurants in building business growth through customer-retention technologies, has launched a mobile version of its customer-loyalty program.

PowerCard’s traditional software has helped more than 1,600 merchants throughout the United States and Canada to increase consumer profitability and overall growth since 2002. Now PowerCard customers have the option to add a mobile component to their already successful marketing programs.

For more than nine years, PowerCard has provided merchants with customer solutions through the use of a loyalty card. With the evolution of technology, the public’s craving for instant response, and the world’s desire to become more environmentally friendly, PowerCard has developed a new take on its current program that will satisfy these needs and more.

The launch of PowerCard’s card-free mobile services allows merchants the ability to run, administer and maximize mobile marketing campaigns. The addition of a virtual platform reduces overall costs, improves response time and provides consumers with the enhanced and instant convenience demanded in today’s marketplace.

“The development of PowerCard mobile has been met with great anticipation among our clients,” says Kermit Austin, president of PowerCard. “The added value of real-time registration, enhanced affordability, improved tracking and analysis, and personal communication with the customer that the mobile version will offer has really piqued their interest.”

PowerCard’s mobile program eliminates the need for the customer to carry a plastic card. Instead, a customer can register for the loyalty program using their cellular phone’s texting service; smart phone users can also scan a unique QR code or visit a website to register. The registration process takes place via texting or online, increasing speed of completion and eliminating the hassle and cost of paperwork. Once registered, the customer receives promotions and reward points via SMS text from a local landline.

“There are a lot of loyalty providers out there,” Austin says.

“One of the many differences with PowerCard is the ability to personalize your customer communication and marketing efforts.”

Picazzo’s, an Italian restaurant specializing in Organic, local and Gluten Free Italian food with locations throughout Arizona, is the first PowerCard customer to employ the mobile loyalty program.

“As our restaurant continues to grow, we need a system that will grow with it,” says restaurant owner Rick Freedman.

“And as an organic restaurant, we try to support green initiatives. We have seen outstanding results with PowerCard’s traditional card program over the past five years but now we are looking forward to what the organic, mobile application will enable us to do for our customers. Efficiency is key in the restaurant industry and PowerCard truly understands that. We want to bring our customers back time after time and PowerCard has proven that it does that.”

http://www.qsrmagazine.com/news/powercard-goes-mobile

PowerCard Goes Mobile!

Drumroll...please!
PowerCard has gone mobile!

You can now add points and redeem rewards from your mobile device! This is a great opportunity to expand your rewards program and increase customer retention!

To access your mobile account, visit process.powercard.com - use the same username and password from your Client Administration Area. Contact our office with any questions. Thanks for your support!
The PowerCard Team

877-229-7299
877-256-6883 (After Hours)
support@powercard.com

After Hours/Weekend Service Information

SUPPORT FOR POWERCARD
- Please call our main office at 877-229-7299 with any support issues you have.
- Our office is open Monday-Friday from 9:00am to 6:00pm EST.
- You many also email us with any questions at support@powercard.com.
- If you need technical support, please email our tech team at techsupport@powercard.com.

WHAT ABOUT AFTER HOURS/WEEKENDS?- Beyond regular office hours, please call our after hours line at 877-256-6883.
- Our call center will be able to assist you with verifying amounts of gift cards and running emergency transactions.
- They will also be able to leave a message for our tech support staff.
- A member of our team will follow up with your request the following business day (Monday-Friday).

FREQUENTLY ASKED QUESTIONS

What happens if a customer loses their card?
If a customer loses their card, issue a replacement card. The customer does not need to fill out another registration form. Once the card is issued, you can “Transfer Cardholder” in your client administration area:
www.powercard.com/biz
You can also direct the customer to call the number on the back of the card to transfer it over the phone 877-229-7299

What can I do if a customer does not have their card with them on a visit?
If the customer’s card is registered, you can try adding points using their phone number. Transactions will be run the same way as if you had the actual card, except when prompted for the account number, is asked for enter the 10 digit phone number.

If this does not work, the customer can call 877-229-7299 or visit the following link:
http://www.forgotmycard.com/

Is there a way I can run reports and/or market to my customers?
Yes! There is a designated website for your restaurant that houses all reports, customer information, marketing tools – just sign in to your Client Admin:
Go to: http://www.powercard.com/biz/
If you don’t know your username/password, click on "Don't know your username or password?" to have it emailed to you.

What if I can’t run transactions?
Immediately call and notify the us at 877-229-7299 or after hours at 877-256-6883. All transactions should always go through - we need to know so we can fix it.
Record the customer’s cardnumber, transaction amount, transaction type, and phone number. You can hand key their information once back up and running or send it to Originals office.

Call us at (877) 229-7299 or email support@powercard.com 
if you have any questions or service requests.

Fraud Reports

In a continuing effort to improve the program, we have created new fraudulent activity reports which are sent via email. These reports are sent in an effort to detect possible fraudulent activity. Please disregard the reports if they are legitimate transactions such as a regular customer. You only need to contact us if action is required (research, void a transaction, etc..).

Report Descriptions:

Fraud Report - Same Day Ran Twice
Report will be sent if a rewards card is used multiple times at the same location on the same day.

Fraud Report - Same Server Previous Month
Report will be sent if a rewards card has been ran by the same server multiple times in the same month.

Fraud Report - Same Day With Even Amounts
Report will be sent if a rewards card is run multiple times in the same day with even amounts.

Fraud Report - Same Day over $400
Report is sent if an amount over $400.00 is added to a rewards card.

Fraud Report - Same Server - Redeemed Elsewhere
Report is sent if the points for a reward are earned at one restaurant by the same server then the reward is redeemed at another restaurant.

Please contact us with any questions.
877-229-7299 Ext. 1
support@powercardsoftware.com

Make Your Business Mobile

Interested in taking your website to the iPhone, Android and Blackberry users? For just $19.95 a month and a one time set-up fee of $49.00 we can make your website mobile.

Key Features

· Visitors automatically forwarded to a mobile version of your site
· Google Map gives your customers directions from their current location
· Customers can call directly from their mobile phone
· Compatible with 1000's of mobile devices
· No account management required
· Automatically feeds events and approved customer reviews
- Menus
- Connection with social sites
- Custom Branding (logos, backgrounds, etc.)
- Custom Domain Name
- Analytics for tracking
- 24X7 Hosting
- Email & Phone Support

If interested, just send us an email: support@powercardsoftware.com or call 877-229-7299 Ext. 1.

Frequently Asked Questions

Below are some of the frequently asked questions by our customers:

1. What can I do if a customer does not have their card with them on a visit?
If the customer's card is registered, you can try adding points using their phone number. Transactions will be run the same way as if you had the actual card, except when prompted for the account number, is asked for hand-key the 10 digit phone number.

If this does not work, the customer can call 877-229-7299 or visit the following link:www.powercard.com/points

2. What happens if a customer loses their card?
If a customer loses their card, issue a replacement card. The customer does not need to fill out another registration form. Once the card is issued, you can "Transfer Cardholder" in your client administration area:
www.powercard.com/biz

You can also direct the customer to call the number on the back of the card to transfer it over the phone (877) 229-7299

3. What if I can't run transactions?
Immediately call and notify the us at 877-229-7299 or after hours at 877-256-6883.
All transactions should always go through - we need to know so we can fix it.

Record the customer's cardnumber, transaction amount, transaction type, and phone number. You can hand key their information once back up and running or send it to our office.

4. Where do I send completed Registration Forms?

There are three ways that registration forms can be entered.

1) The completed forms can be mailed to:

PowerCard
Post Office Box 2709
Wilmington, NC 28402

2) Forms can be faxed to:
(910) 401-1556

3) Forms can be entered by your employees using the following link:
http://www.powercard.com/dataentry/activatecard_pp2.asp

The first page asks for an email address. This should be the email of the employee entering the registration forms (not the customer). This way we can track/run a report on that email if needed.