Fraud Reports

In a continuing effort to improve the program, we have created new fraudulent activity reports which are sent via email. These reports are sent in an effort to detect possible fraudulent activity. Please disregard the reports if they are legitimate transactions such as a regular customer. You only need to contact us if action is required (research, void a transaction, etc..).

Report Descriptions:

Fraud Report - Same Day Ran Twice
Report will be sent if a rewards card is used multiple times at the same location on the same day.

Fraud Report - Same Server Previous Month
Report will be sent if a rewards card has been ran by the same server multiple times in the same month.

Fraud Report - Same Day With Even Amounts
Report will be sent if a rewards card is run multiple times in the same day with even amounts.

Fraud Report - Same Day over $400
Report is sent if an amount over $400.00 is added to a rewards card.

Fraud Report - Same Server - Redeemed Elsewhere
Report is sent if the points for a reward are earned at one restaurant by the same server then the reward is redeemed at another restaurant.

Please contact us with any questions.
877-229-7299 Ext. 1
support@powercardsoftware.com

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If interested, just send us an email: support@powercardsoftware.com or call 877-229-7299 Ext. 1.

Frequently Asked Questions

Below are some of the frequently asked questions by our customers:

1. What can I do if a customer does not have their card with them on a visit?
If the customer's card is registered, you can try adding points using their phone number. Transactions will be run the same way as if you had the actual card, except when prompted for the account number, is asked for hand-key the 10 digit phone number.

If this does not work, the customer can call 877-229-7299 or visit the following link:www.powercard.com/points

2. What happens if a customer loses their card?
If a customer loses their card, issue a replacement card. The customer does not need to fill out another registration form. Once the card is issued, you can "Transfer Cardholder" in your client administration area:
www.powercard.com/biz

You can also direct the customer to call the number on the back of the card to transfer it over the phone (877) 229-7299

3. What if I can't run transactions?
Immediately call and notify the us at 877-229-7299 or after hours at 877-256-6883.
All transactions should always go through - we need to know so we can fix it.

Record the customer's cardnumber, transaction amount, transaction type, and phone number. You can hand key their information once back up and running or send it to our office.

4. Where do I send completed Registration Forms?

There are three ways that registration forms can be entered.

1) The completed forms can be mailed to:

PowerCard
Post Office Box 2709
Wilmington, NC 28402

2) Forms can be faxed to:
(910) 401-1556

3) Forms can be entered by your employees using the following link:
http://www.powercard.com/dataentry/activatecard_pp2.asp

The first page asks for an email address. This should be the email of the employee entering the registration forms (not the customer). This way we can track/run a report on that email if needed.

PowerCard Wins Constant Contact Developer Challenge

PowerCard came in 1st place in the Contact Management Apps category for the Constant Contact Developer Challenge. This is a great honor and we are very proud of our team!

Visit the link below for additional details:
http://www.constantcontact.com/developer-challenge/winners.jsp

Removing Frequent Customers from Reports

There is now a way to remove frequent customers from showing up on the Fraud Reports. To do so, sign into your Client Administration Area:
www.powercard.com/biz

Once logged in, choose the "Search Customer Database" option under the Customer Database section. Search for your customer. Once the customer information has been located, click on the "edit" link. Scroll down to the bottom and check the box next to "Frequent Customer". This will permanently remove the customer from the reports. To add the customer back to the report list, uncheck the box.

Please contact us with any questions.
877-229-7299 Ext. 1
support@powercard.com